quang7777's profile

New Poster


4 Messages

Thu, Sep 30, 2021 5:22 PM

Can't update payment information

I tried to replace my expired credit card number a few times and now it won't let me add it at all. What do I need to do to unlock this?

Official Employee


539 Messages

2 m ago

Hey there, @quang7777, thanks for reaching out through Xfinity Forums! We would be happy to help with going over your payment details to confirm what is causing the issue! We definitely want to ensure making a payment is as easy as possible! 


Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

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