1 Message
Can't set up auto-pay with checking account
I want to set up auto-pay to avoid late fee and also to get the $10 discount/month like the agent said when I set up my service with xfinity; but I have been unable to. Every time I try to go to the auto-pay setup page, it keeps saying I can only link a credit/debit card. The message is: Only credit/debit cards are accepted at this time. Please let me know how I can link my checking account. I talked to an agent via online chat and they said it would be fixed in 20 minutes but that was yesterday and today it's still the same issue.
XfinityJanelle
Official Employee
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1.8K Messages
1 year ago
Hi @user_fv89hl Thank you for reaching out on the Xfinity Community Forums. We are happy to look into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_u26sl5
4 Messages
1 year ago
This also applies to me, and I'd also prefer to be able to link my checking account back in.
I look forward to hearing from an Official Employee agent for further advice on this.
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