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user_k69fl9
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2 Messages

Saturday, November 30th, 2024 8:27 PM

Can’t pay my bill

I can’t make payments for a week and a half. My daughter depends on the Internet bc she’s a virtual student. People have been complaining for weeks and no one has resolved the issue. My daughter’s grades depend on being able to complete work and then take her finals. This is sad. Y’all are messing with people’s lives.

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Updated 

6 months ago

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XfinityLinda

Official Employee

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1.8K Messages

6 months ago

Thanks for connecting with us here in our community, @user_k69fl9. We are sad to hear about the trouble with your service. You are welcome to log into your account at www.xfinity.com or your Xfinity app to see if you are able to make a payment arrangement. 

(edited)

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user_k69fl9

2 Messages

The bill pay still won’t let me make any payments. I need to be able to be able to pay or my service is going to be shut off. Something is wrong with your bill pay. There’s a lot of other people with the same problem.

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6 months ago

0

XfinityJanelle

Official Employee

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1.5K Messages

Are you getting an error message when you log into Xfintiy.com and attempt to pay the bill?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

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