Hi there! We can help you figure out what is preventing the payment from going through so you can get the account back on track.
When you try to make the payment, what exactly happens? If you’re seeing an error message, please share the wording with us. If you haven’t already, you can also try signing in through a different browser or private/incognito window and submitting the payment again, especially if the app is not allowing it.
Also let us know whether you’re trying to pay with a bank account or debit/credit card and whether the payment method has worked on the account before. That will help us narrow down whether this is a payment-method issue or something on the account itself.
XfinityAirelle
Official Employee
•
3.5K Messages
1 hour ago
Hi there! We can help you figure out what is preventing the payment from going through so you can get the account back on track.
When you try to make the payment, what exactly happens? If you’re seeing an error message, please share the wording with us. If you haven’t already, you can also try signing in through a different browser or private/incognito window and submitting the payment again, especially if the app is not allowing it.
Also let us know whether you’re trying to pay with a bank account or debit/credit card and whether the payment method has worked on the account before. That will help us narrow down whether this is a payment-method issue or something on the account itself.
0
0