Can't make a payment

I have been dealing with this issue going on the second month. It started after having to reset my password and changing my phone number and email because it makes u enter your password in order to make a payment. Every since, it won't let me make a payment I either get a error message or it says I cannot add a payment method because my contact information needs to be verified but it was verified when I switched emails. 

Last month I spoke with multiple people regarding the issue and they assured me they would fix it and that my services wouldn't be affected. But that was a lie my services got disconnected and I had to jump through hoops to get it turned back on. 

Now I can't even talk to no one and I'm having the same issue as last month.