Visitor
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1 Message
Cannot update payment method after account transfer
My roommate recently moved out and transferred the Xfinity account ownership for our address to me. We contacted Xfinity support, and they updated the name/email/phone number for the account. But now whenever I try to set up a payment method, I get the following message: "We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already."
I've already added and verified my email and phone number, so there's nothing I can do on my end to make this go away. I suspect that the Xfinity ID might not have been changed to match my email/phone number and maybe that is what's causing this issue. I would appreciate direct message support.
XfinityJanelle
Official Employee
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1.6K Messages
12 days ago
Hey @cymbals23 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the ownership change. I would be more than happy to offer my assistance looking into this further for you. We have received your direct message and will respond momentarily.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
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