CANNOT Turn Off Autopay

The Billing team,

I’m writing to request assistance on helping in turn off autopay for my previous NOW Internet Plan.

Situation:

From September 2025 to August 2026, I was on the NOW Internet plan for which I had Autopay turned on. I moved to a different address in September 2026, where I bought a different Xfinity Postpaid plan. At this point, I had turned off autopay on my account previously associated with the NOW Internet plan. As a troubleshooting step while installing the new plan equipment, I was asked to turn on autopay momentarily. I was told that I’ll be offered a refund if I was charged for the NOW Internet plan since I no longer used it. However, when I try to turn off Autopay on my previous NOW Internet Plan account, it always throws an error saying “Something unexpected happened, please try again”. I tried doing this across multiple devices, and in incognito browser window but it always gave the same error. The frustrating part is that I was billed for this service though since I’m unable to get servive cancelled for this account as auto pay is still turned on. I was billed for September 2026 and October 2026 because of this. I tried contacting the chat assistant, but they’ve been helpless so far - they suggest me the same steps which lead to the same error. Please help me cancel service for my NOW Internet plan account. I’m a current Xfinity Postpaid customer, I don’t want to keep on being charged for the service I no longer use because of a technical problem.