Cannot pay online

@XfinityJeniece​ 

The message I received at first was technical difficulties loading the page when entering my verification code multiple times on the mobile app. I then switched to the computer to pay it from there and it states that payment cannot be processed until email and phone number are verified despite confirmation.

I just want this issue resolved down the line so I will be able to do payments online.

Thank you for sharing those details @userno8. To help us better understand what's happening, have you tried signing out of your account and back in, clearing your browser's cache/cookies, or using a different browser or device after receiving the verification confirmations? Also, are both your email address and phone number showing as verified within your account settings?

I did the third and fourth option. And yes, they are showing verified in my settings.

I would be happy to take a look on our end to ensure that everything is verified, @userno8. Can you please send us a Direct Message with your full name and your full address? 

How to Send Us a Direct Message:

1. Click “Sign In” if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:” line, type “Xfinity Support.”
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:” line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.