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user_ymaqsi
1st Topic

Visitor

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1 Message

Monday, June 30th, 2025

Cancelling Service

Dear Xfinity customer sevice,

Hello. Hope this letter finds you well. I am cancelling my internet service as I'm moving out from my current address. I no longer need Xfinity service at the new place, and I’d like to cancel everything. Can you walk me through the cancellation process?

Sincerely,

User :)

Junsung Yang

Question

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Updated 

3 days ago

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XfinityWilliam

Official Employee

 • 

1.4K Messages

2 months ago

 

user_ymaqsi Hey there. We can assist in disconnecting your Xfinity account. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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Cjp98

Visitor

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1 Message

3 days ago

I believe you can only cancel service after making your first post on xfinity, which is what I am attempting to do as well

2

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XfinityJorge

Official Employee

 • 

2.4K Messages

 

Cjp98 Thank you so much for using our Forums and for taking the time out of your day to contact our team over our Forums. You came to the right place for help and we are here to help with the changes you need to make. I see that you sent us a DM and I will be responding to that here shortly. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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XfinityOrlandoM

Official Employee

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2.4K Messages

@Cjp98

 Thanks for reaching out to us i'm glad we were able to help you resolve your concerns on canceling your service..

 

 

We do hope to service you again in the near future. Feel free to reach out to us anytime and thanks for being the best part of Xfinity!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 days ago

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