Visitor
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1 Message
Cancelled Xfinity due to a move and never received my final bill
I called to cancel my Xfinity plan a month before I needed to move (more than two moths ago) and my Xfinity plan was disconnected over a month ago, one day before the end of the payment cycle. The equipment I had was returned and the online portal has update to show I no longer have it. I was told I would receive a final bill and never received one (in the mail of through email). Currently, my bill reflects that I owe Xfinity for an entire month that I did not have service. I have called and used the online chat to talk with multiple agents who have given me conflicting reports. They say that my account should be updated in a few days and I come back to see my account still un-updated. I have talked to some agents that told me there was no balance and another who told me that there is a balance. I would like to resolve this final bill. Thank you.
Accepted Solution
XfinityPeterH
Official Employee
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2K Messages
4 years ago
Hello @user_5426a9 and thank you for reaching out about your account. I know if I was getting conflicting reports about my account being closed, a balance owed or not owed I would be frustrated and reaching out or answers too! You have come to the correct place for help with your account.
Please send us a direct message with your full name and the address so we can get right on this! This is how you can send us a message:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
See https://comca.st/3Gbouzt for an example.
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