BrewerM's profile

Visitor

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5 Messages

Sunday, August 20th, 2023 8:11 PM

Closed

Cancelled TV service, and maintained internet with increased speed

Cancelled TV service, and maintained internet with increased speed.

TV and equipment is still showing on bill, with NO increased in speed

Please assist

Accepted Solution

Official Employee

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840 Messages

6 months ago

Hello @BrewerM, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

Visitor

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5 Messages

6 months ago

Providing closure comment so that others may benefit.  
  
Xfinity support responded very quickly to my DM request to review my account.  
  
They confirmed that records indicate return of Xfinity equipment, and that billing cycle will be updated and that internet service is provisioned for higher speed.  
  
I also worked with them for the installation of new modem that would support the higher speed.  
  
At all times the Xfinity support crew was responsive and helpful.  
  
I hope others find this summary helpful.

Official Employee

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1K Messages

@BrewerM Thank you so much for your update and feedback. We really appreciate you and always happy to help! :-)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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