Visitor
•
1 Message
cancelled service still being billed
I had my service transferred to Verizon in December 2025 since then I've still been getting charged monthly for phone service that I don't have. I called about two months ago tto make sure it's canceled. They told me that it'll be canceled and I'll be refunded look at my bill today and I see a charge from July 15, 2026.
XfinityJeff
Official Employee
•
1.1K Messages
4 hours ago
Good morning @user_i04zsh, and thanks for reaching out to us on the community forums, I hope this message finds you well. I am sorry to hear that you are still being billed for mobile service after you transferred your number, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0