Skip to main content
user_lvfmsw
1st Topic

Visitor

 • 

1 Message

Wednesday, December 31st, 2025 5:08 PM

Cancelled Service Months Ago And Still Being Billed

I cancelled my services months ago and I'm still being billed. It's not over $200 for services that I did not want. I was VERY CLEAR that I wanted to CANCEL my services. I had to contact Xfinity 3 times to get someone to "say" they were going to cancel my services. Apparently they never did. If these charges are not reversed and my account deleted, I will be contacting a lawyer

Question

 • 

Updated 

14 hours ago

 • Edited

11

1

0

Oldest First
Selected Oldest First
XfinityPeterH

Official Employee

 • 

2.5K Messages

14 hours ago

 

user_lvfmsw I would be reaching out and sharing my feelings if I were in your shoes too. Our team is happy to take a look at the account and verify with you that everything is beign resolved. Please feel free to send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

0

0

forum icon

New to the Community?

Start Here