U

Visitor

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1 Message

Tue, Jun 22, 2021 12:01 PM

Cancelled 2.5 weeks ago.. still getting billed

Hello,

I’m concerned because I spoke to not one but TWO agents on the phone to ensure I paid everything for my cancellation in June. I even returned all my equipment! Why am I still receiving a bill?? This is awful service. 

Official Employee

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195 Messages

4 m ago

Hi there @user_d8b730!  Thank you so much for taking the time to reach out to Comcast here on our Communities Forum regarding your final billing.  We are glad to hear from you and will be glad to take a look at went on with that disconnect and have any issues with that bill resolved today. Let's get started!  First, in a private message, could you please provide me with your full name, complete service address (city state and zip code included) and your 16 digit account number?  That way I will be able to access your account to take a look at what the issue is.  

Again

Expert

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26.5K Messages

4 m ago

@user_d8b730 

If you look at your bill date is it around the time that you cancelled your services?  If so, it was most likely generated before or right at the time you were cancelling.

Just an FYI....if you cancelled while in a contract, you may have an early termination fee.

Visitor

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1 Message

1 m ago

I cancelled on September 8 after my contract ran out August 31. I am still getting a full bill for this month when I was told at the time I called to cancel that I would get a $17 credit. Seeing the bill a week later I called Xfinity and the woman very rudely told me the bill would go away once I returned my equipment. I told her that's doubtful but okay. Low and behold I am still here with a full bill after returning my equipment. I tried the chat an agent feature online and the person still did not understand what was going on. I can try to call again, but it is so painful to have to wait and go through a million prompts just to speak with someone. Can this erroneous bill please be resolved ASAP. My account says payment will be processed October 1st and I know I'll never get a refund from this company if it goes through. Why is it so hard to cancel and move on? I am so exhausted from this I may never return to Xfinity. Someone please resolve this ASAP. Ps. I've had ongoing issues with internet outages and I work from home so this is unacceptable and I had to switch carriers. Please do better and people will stay with you.

XfinityAbbie

Official Employee

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597 Messages

@user_b701e0 Hello, and thank you for taking the time to reach out to us today. I am sorry to hear that this has been your experience, and I want to see what is going on with your bill. It sounds like the disconnection order hasn't completed yet, which would explain the balance you see. I have seen those get set for up to a month out. I can look at the account to see what is happening however.

 

 

Can you please reach out through private message (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address? 

I am an Official Xfinity Employee.
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