Cancellation/Last Bill

I canceled internet service on 6/20. I just received my billing statement today and it says I owe $82 from this period (through June 29) and then $82 for next month. Plus a $10 late fee, which is weird because we had autopay on (apparently it was disabled when we cancelled). Is this how we will actually be billed or should we receive a final bill in the mail that only includes a prorate through June 20? Thank you.

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Expert

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33K Messages

5 months ago

@user_7a82d9

I canceled internet service on 6/20. I just received my billing statement today and it says I owe $82 from this period (through June 29) and then $82 for next month. Plus a $10 late fee, which is weird because we had autopay on (apparently it was disabled when we cancelled. Is this how we will actually be billed or should we receive a final bill in the mail that only includes a prorate through June 20? Thank you.

Did you cancel on 6/20 or 5/20?

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XfinityAbby

Official Employee

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440 Messages

5 months ago

Hello @user_7a82d9. Thank you for reaching out on our Community Forum. I know how important it is to understand all of your billing concerns and I would love to help. When you disconnect services it takes about 30 days for a prorated bill to generate from the date you cancel services. In the meantime you can wait for that prorated bill to be posted to your account. Does that help clarify your question?

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user_7a82d9

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5 Messages

Yes, thank you. So just disregard the current statement that says $175?

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5 months ago

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XfinityJeniece

Official Employee

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3.6K Messages

Yes, that is correct as you will receive a final billing statement with the prorated details. I can take a look at your billing details just to confirm everything is correct with the disconnect. If you would like to reach out through Direct Message with your full name and your full address?

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5 months ago

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user_eoil3n

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1 Message

1 hour ago

I just cancelled with Comcast on 12/2/25. I have a bill that the Service Dates are 11/22/25 to 12/21/25. I called to see if they are going to pro-rate my bill to stop on 12/2. They informed me, NO. That I would have to pay the total bill thru 12/21. How is this right??? They said I have to give them 30 days notice.......is this correct?

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XfinityEmilyB

Official Employee

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2.5K Messages

user_eoil3n Thank you for reaching out so we can answer your billing questions. We stop charging for service the date of the cancellation request. Any service dates that were paid for and unused will be credited back to the account to make sure you're only charged for the days you had service.

I'm happy to check your account and make sure everything looks good on my side of things. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 hour ago

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Cancellation/Last Bill

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