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user_kir33f
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Saturday, January 18th, 2025

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Cancellation/Early Termination Fee

Does anyone know how much the early termination fee is when cancelling an xfinity home internet contract?

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6 months ago

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EG

Expert

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112.9K Messages

7 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityMarcos

Official Employee

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2.4K Messages

7 months ago

Hello user_kir33f, those are always good billing questions to ask, so I get why you want some clarification. If you have an active customer agreement, then you would be subject to the remaining ETF's. Typically, it's $10 for each remaining month. Were you looking to disconnect your service, or have you already? If you're within the first 30-days of your account activation, then those fees would be waived. 

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gypsy461

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can I keep basic cable and my land line phone if I cancel

6 months ago

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XfinityJeniece

Official Employee

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3.4K Messages

You would still be able to subscribe to Xfinity Cable and our Xfinity Voice services if you remove the internet. Keep in mind, that the Xfinity Voice service does require a modem in order to work properly, so you would need to continue to rent the Xfinity equipment or purchase your own modem for the phone line. Let us know what additional questions you have. 

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6 months ago

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@gypsy461​ 

can I keep basic cable and my land line phone if I cancel

If you cancel what?  Your account?  No, you would be canceling everything including basic cable and your land line phone.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

6 months ago

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