Cancellation

Moved here for assistance.

Hey there, @user_3k6yf4, thanks for reaching out through Xfinity Forums regarding your disconnect. We can assist you in ensuring that your account was disconnected. Can you please send us a direct message with your full name and your full address?

How to Send Us a Direct Message:

• Click “Sign In” if necessary.
• Click the “Direct Messaging” icon.
• Click the “Start new conversation” (pencil and paper) icon.
• In the “To:” line, type “Xfinity Support.”
• As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
• An “Xfinity Support” graphic will replace the “To:” line.
• Type your message in the text area near the bottom of the window.
• Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.