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user_70n6ns
1st Topic

Visitor

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3 Messages

Friday, August 7th, 2026 2:13 PM

Cancellation requested - still being charged

Hi!

I need assistance with a cancellation and related billing issue that has not been resolved through phone support, and I have been unable to reach a live agent through chat.

Could an Xfinity Support representative please contact me by private message so I can provide the details and documentation?

Question

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Updated 

4 days ago

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EG

Expert

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119.9K Messages

4 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAirelle

Official Employee

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3.4K Messages

4 days ago

 

user_70n6ns Hi there! We understand how being billed after cancelling could cause concern. Our team is happy to look into this for you. 
 
Can you please send us a direct message with your full name and service address so we can take a closer look?
 
How to send us a direct message:
 
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
- Press Enter to send it.
 
Talk to you there!

 

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