Sf21's profile

New Poster

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1 Message

Tue, Jul 28, 2020 4:00 PM

Cancellation request

I randomly got this cancellation request today even though I didn’t cancel any services.

Responses

Official Employee

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2.5K Messages

1 y ago

Hello @Sf21

 

I can look into your account regarding the request you received. 

Thank you for your patience as well 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

Visitor

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1 Message

2 m ago

I also received a cancellation request confirmation email today even though I didn't cancel my service.  And I can't seem to get in touch with an actual human being to correct this.  

Official Employee

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347 Messages

Hey there, @user_6b6c09, thanks for reaching out through Xfinity Forums! We definitely apologize that you received notification about a cancellation you did not request. We definitely do not want you to have any issues with your services! We would be happy to take a look into this issue for you! 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

11 d ago

I have received a cancellation request as well. Telling me my service will end tomorrow.

Official Employee

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366 Messages

Hello, @user_e08c75, thank you for reaching out to our forum for this disconnection concern. That's pretty alarming to receive randomly and unexpectedly, so I can only imagine what you felt when you saw that. Let's roll up our sleeves and get to the bottom of this together. In order to get started can you please send a message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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