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user_quhyhs
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2 Messages

Tuesday, September 9th, 2025 2:40 AM

Cancellation of wifi now pass

hey I was subscribed to the wifi now pass but i recently bought wifi and didn’t need it anymore. it ended up charging me today and i don’t even use it. please cancel my subscription please and thank you 

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11 minutes ago

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XfinityQuemekia

Official Employee

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746 Messages

3 months ago

Hi there @user_quhyhs, thanks for reaching out to our Xfinity Community Forum for support! I hope the day has been going smoothly on your end. To cancel a Xfinity NOW Wi-Fi Pass, either go to the Xfinity NOW Portal at xfinity.com/now to manage and cancel your service or find the unsubscribe link in the confirmation email you received when you signed up for auto-renewal.

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user_tudzdn

Visitor

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1 Message

1 month ago

I want to cancel my hotspot pass because i have WiFi essentials and no longer need the hotspot pass 

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XfinityEricB

Official Employee

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2.8K Messages

 

user_tudzdn Hotspot pass is a prepaid service that we wouldn't have the ability to turn off on this platform, but the Xfinity assistant should be able to help. You can also call the prepaid team at 1-855-757-7372. They would be the team that can assist with the request. 

 

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1 month ago

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user_x811g4

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1 Message

29 days ago

don’t know why I am being charged for xfinity now wifi pass. i am an xfinity.customer and have been for several years.

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XfinityRoberto

Official Employee

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2.1K Messages

Hi there @user_x811g4. Thank you so much for reaching out to us regrading your concerns with your Xfinity NOW Wi-Fi pass. Are you using your XFINITY ID to log into the XFINITY Wi-Fi?

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29 days ago

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user_x71c58

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1 Message

I was charged $10 yesterday for WiFi when I am a loyal Xfinity customer as well!

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2 hours ago

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XfinityJeff

Official Employee

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433 Messages

Good morning @user_x71c58, and thanks for posting to the Xfinity forums, I hope you are having a great day so far. When you were charged for WiFi, was this when you were connecting to a Xfinity WiFi hotspot?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 minutes ago

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