Visitor
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2 Messages
Cancellation Confirmation Needed — Account Disconnected 03/09/2026, Equipment Returned Same Day
I canceled my Xfinity Internet and TV service in person at an Xfinity Store in Houston, TX on March 9, 2026 and returned all equipment at that time (return receipt obtained). My Xfinity app confirms the account is "Disconnected" and shows "You're no longer with Xfinity." However, I have not received any written cancellation confirmation (email or mail) as of March 12. I would like written confirmation that: (1) the cancellation is fully processed, (2) all equipment has been received/logged, and (3) a prorated refund for unused service days (March 9–18, 2026) has been initiated. I can provide my account number and equipment return receipt number via Direct Message if/when needed.
XfinityJeff
Official Employee
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722 Messages
12 hours ago
Good morning @farraj, and thanks for posting your question to the Xfinity forums, I hope this message finds you well. You have come to the right place for assistance with this issue. When you cancel the account and have a leftover balance on the account, the process for a refund is done automatically and can take 4-6 weeks, but we can take a look at the account and make sure everything shows that it is disconnected, and the equipment has been returned.
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