Visitor
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1 Message
Canceling Xfinity now
I got the 1 gig internet from xfinity to replace the $10 for 30 days prepaid internet. However I am unable to cancel it and being charged every month for it after apparently both my accounts merged leaving me to keep paying for that one. I have already called xfinity and they offered no help but instead an offer to switch plans.
XfinityJeniece
Official Employee
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4.2K Messages
23 days ago
Hey there, @user_ilinld, thanks for reaching out through Xfinity Forums regarding your NOW Internet services. We would be happy to help with getting a disconnect set up on the account. Here is a link with the steps to disconnect: https://www.xfinity.com/support/articles/now-internet-faqs.
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