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user_nhni71
1st Topic

Visitor

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2 Messages

Tuesday, December 2nd, 2025 7:56 AM

Canceling HBOMax

I would like to cancel my HBOMax subscription through Comcast in order to sign up directly in order to get the $2.99/Mo. Black Friday deal they are offering right now.

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Updated 

3 hours ago

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XfinityAmira

Official Employee

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4.7K Messages

3 months ago

HI user_nhni71! Thanks for visiting our Xfinity Forum. We value you as a customer, and please know my team is always here to support you. To further assist you with this HBO Max concern, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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Sansche5

Visitor

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2 Messages

5 hours ago

How can I cancel hbomax from my account. Thanks called they have a wrong credit card for me hope you can help brinxbaby

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XfinityJustinM

Official Employee

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578 Messages

Hi @Sansche5, do you happen to remember how you signed up for HBO MAX? You mentioned that they have the wrong credit card on file, but if your subscription was through Xfinity the subscription would appear on your Xfinity bill. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 hours ago

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Sansche5

Visitor

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2 Messages

4 hours ago

HBOMAX does not meet my needs want to cancel

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XfinityJustinM

Official Employee

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578 Messages

We should be able to get that cancelled for you if you are being billed through Xfinity, @Sansche5. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" to Xfinity Support:
 Click "Sign In" if necessary
 Click the "Direct Messaging" icon 
 Click the "New message" (pencil and paper) icon
 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
 Type your message in the text area near the bottom of the window
 Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 hours ago

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