Visitor
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1 Message
Canceling an old account
I switched to a new account, was supposed to be under the wife's name, but autofill messed it up and put it back under my name. The old account was scheduled for cancelation as stated in the e-mail I received after starting a new account. The service continued for 3 months unused on the old account. I called support, they told me they'd cancel the account and credit me back $200'ish back to my original payment method. I've been having issues with the line too and was doing chat support, and asked to confirm the account closure and they confirmed it was closed. Today I received another charge for the old account and been over a month and still no refund for the 3 months of unused service, so 4 month total charges. Please help.
XfinityJorge
Official Employee
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2.7K Messages
11 days ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_ylvobw
7 Messages
15 hours ago
Did they ever resolve this with you and close the other account?
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