Visitor
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1 Message
Canceled service last week
but still getting charged the the next billing cycle. i spoke with customer service last week and the agent told me my account was canceled. apparently there's no way to cancel and no way to get into touch with a billing agent when calling 1-800-xfinity.
XfinityJeff
Official Employee
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137 Messages
11 days ago
Good morning @user_m9224x, and thanks for reaching out to us on the Xfinity Forums, I hope you are having a good week so far! I can understand how frustrating it is to get billed for something especially after you canceled it, but you have reached the right team that can take a look at that for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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