Canceled service but still billed for 2 months.

I never received a confirmation call nor was it clear from the online request that I needed to take that extra step. Why is this so complicated? I moved I disconnected service and never used the service post 6/23/25. I’m not paying these charges and will file a formal complaint with CT consumer protection and the FCC

I have spoken to numerous Xfinity reps by phone including so called supervisors that tell me they’ve elevated a “ticket” but I haven’t gotten any resolution. It’s not good enough to simply activate a cancelation effective today. This needs to be canceled retroactively to 6/23 per my original request. 

We can most certainly help take a look at the account to ensure that the services have been discontinued, and see what service adjustment options are available @joeyspa. Please do not hesitate to reach out to us via Direct Message so we can help confirm the discontinuation of the account and services. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.