Visitor
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1 Message
Cancel
Hello, I’d like to cancel my service please. I’ve moved and Xfinity is already the internet provider at my new address.’
Visitor
•
1 Message
Hello, I’d like to cancel my service please. I’ve moved and Xfinity is already the internet provider at my new address.’
XfinityJeff
Official Employee
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890 Messages
2 hours ago
Good morning @user_qih421, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are wanting to close your Xfinity account, but I can understand that there is not a reason to have multiple accounts at the same address, so we can take care of that for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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