Visitor
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1 Message
Cancel
have tried to cancel my service several times and have hit nonstop dead ends. I want to cancel my service immediately. I already have a new internet provider and want to be done with Xfinity.
Visitor
•
1 Message
have tried to cancel my service several times and have hit nonstop dead ends. I want to cancel my service immediately. I already have a new internet provider and want to be done with Xfinity.
XfinityJeniece
Official Employee
•
3.7K Messages
2 hours ago
Hey there, @user_o0vvfr, thanks for reaching out through Xfinity Forums regarding your account. We are sad to hear about you leaving Xfinity! We can assist you with disconnecting your account. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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