Hi there! Thanks for taking the time to reach out to us. Our team will be happy to assist you with this. Can you please send us a direct message with your full name and service address so we can take a closer look?
How to send us a direct message:
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
XfinityAirelle
Official Employee
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3.4K Messages
22 hours ago
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