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1 Message

Tuesday, September 16th, 2025

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Official Employee

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2.5K Messages

5 hours ago

 

user_z5ces0 Hi there! Thanks for using our Forums to contact our Xfinity Support Team. I see that you would like to make some changes to your account and our team is happy to assist with that. To get started can you please send us a DM with your complete name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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