Visitor
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1 Message
Cancel Service
I am desperately trying to cancel my service but am having a very hard time. I called, was told it was canceled, and yet it continues to be active and I continue receiving a bill.
Visitor
•
1 Message
I am desperately trying to cancel my service but am having a very hard time. I called, was told it was canceled, and yet it continues to be active and I continue receiving a bill.
XfinityVianney
Official Employee
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3K Messages
5 hours ago
Thank you for reaching out and creating a post. I also see you sent us a direct message already, so I'll follow up there shortly. As a heads-up, we please ask that you do not send an unsolicited direct message to our team as this is a violation of the community guidelines. We ask that you please make a new post and then wait for our reply. This helps us track the incoming tickets to ensure everyone gets the help they need. Thank you for understanding.
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