Cancel service

user_35wgcp Hi there! We understand that you are trying to make some changes to the account and our team is here happy to help with that. To get started can you send us a DM with your name and address?
To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it