Cancel Service

Same as everyone else.

Scheduled call to cancel service. xFinity never called.

Tried to schedule another call. Website says an error occurred and cannot schedule call.

Now receiving an access denied error when I try to use the xFinity website.

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XfinityOrlandoM

Official Employee

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2.4K Messages

23 hours ago

@user_i8g13e

As a reminder, Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

Since we already have you in the direct messaging we will continue the conversation there

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user_i8g13e

Visitor

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2 Messages

Hi there! Thanks for the reminder. I simply followed the directions posted by an xfinity employee on this forum for a customer with a similar issue. Please advise if the posts by xfinity employees on the public help forum should not be followed by other xfinity customers.

I posted my question under the billing forum where I found many other posts about cancelling service. Could you link me to the more appropriate forum?

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19 hours ago

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Billing

user_i8g13e

Cancel Service

XfinityOrlandoM

user_i8g13e

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