U

Visitor

 • 

1 Message

Wednesday, July 2nd, 2025 2:17 PM

Cancel service

Would like to cancel my Xfinity service

Official Employee

 • 

2K Messages

2 days ago

 

user_o1e49o Saddened to hear this but our team can help process your request. Please send us your full name and complete address to us via our Direct Message:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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