Hi there, user_kcyyyl! I apologize there was trouble trying to chat about your phone service. I want to ensure you get the assistance you need. Are you wanting to make changes to a Xfinity Mobile line, NOW Mobile line, or a Xfinity home phone line?
@user_7f7c5b Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out about your landline. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message": Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi there @user_kryjj9, thank you for taking your time in reaching out to us today regarding canceling your phone. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRay
Official Employee
•
2.6K Messages
4 months ago
Hi there, user_kcyyyl! I apologize there was trouble trying to chat about your phone service. I want to ensure you get the assistance you need. Are you wanting to make changes to a Xfinity Mobile line, NOW Mobile line, or a Xfinity home phone line?
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