Cancel NOW TV Subscription 1/13/24

Hello Xfinity,

I'd like to cancel my NOW TV subscription.

I've read some forums and I see the default response people get is to (see below) but I do not in fact see the "Direct Message" icon.

Only thing next to the bell icon is my first initial and when I click that icon, the only thing that pops up is: VIEW PROFILE, PROFILE SETTINGS, BOOKMARKS, AND SIGN OUT.

I look forward to hearing from whom it may concern at your earliest convenience.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message