Visitor
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1 Message
Cancel my plan
I need to cancel my plan I’m moving and we’ve switched providers. I tried to cancel last week, scheduled a call and never got one.
Visitor
•
1 Message
I need to cancel my plan I’m moving and we’ve switched providers. I tried to cancel last week, scheduled a call and never got one.
XfinityArmand
Official Employee
•
2.4K Messages
4 hours ago
Thank you so much for taking the time to reach out to Xfinity Support @user_j39oz7! We're glad to hear from you and want to assist in any way that we can to ensure your service concerns are addressed. No worries! You have reached out to the best team to get things ironed out for you. Please feel free to shoot us a private message with your details so that we can get your info and get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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