CANCEL MY NETFLIX

Suddenly i can't access Netflix. I've had it for years billed through comcast. I got my latest bill and I'm still being charged.

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XfinityJorge

Official Employee

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2.6K Messages

1 month ago

user_q29bj3 Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us. We are sorry to hear you are having issues with accessing Netflix that you are paying through us and we are happy to be part of the solution. To get started can you please send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

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user_87wwz8

Visitor

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1 Message

4 hours ago

Cancel Netflix please

1

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XfinityJohnG

Official Employee

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2.3K Messages

Thank you for reaching out to our team here. I can look into any account request from here for you. Can you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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4 hours ago

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Billing

user_q29bj3

CANCEL MY NETFLIX

XfinityJorge

user_87wwz8

XfinityJohnG

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