1 Message
Cancel internet service
I would like to cancel internet service at one particular service address.
No other method I tried seems to work, so here I am posting to a public forum about something that should be private.
This whole cancellation process seems arbitrary and intentionally ridiculous. Thank you for your help!
XfinityAntoine
Official Employee
•
1.4K Messages
4 months ago
Thanks for reaching out, @user_b23oy7! I'm sorry to see you go, but I'd be more than happy to help you cancel services. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3lv0gXz
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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