JP

Visitor

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8 Messages

Wednesday, November 15th, 2023 3:55 AM

Cancel current service on old address, keep service on new address

Hi Xfinity,

I am about to move to my new home on 11/15 (after 3 years of construction) which has already 2giga internet service and works like a charm so far. However I am not able to cancel the service to my old address.

Can someone assist me? Thank you!

Accepted Solution

Official Employee

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808 Messages

4 months ago

@jp.pommet Thank you for reaching out on the Xfinity Community Forums. I am happy to assist you. I will be happy to assist you via the direct message you sent. For future conversations with us please note that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of our Forum Guidelines. You must first create the public post requesting assistance and, once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. 

I will be responding momentarily to your direct messages. Thank you

 

Visitor

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8 Messages

Thanks @XfinityJanelle . It looks like your colleague @XfinityKaren has taken over to help out.

Visitor

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8 Messages

I received the cancellation confirmation for my old address. Thank you!

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