Canadian phone number not accepted in my account

I have an account ,at XFinity. Just received an email stating that they an text message and could not reach me. My phone number is a canadian phone number, and the web site of Infinity does not want to take it. I even when to an XFinity store and they told nothong can be done !!!

Now, what do I do to have my phone number accepted ?

To answer your questions:

Yes, the format of a Canadian phone number is exactly the same, as for North America. Format: 10 numbers = (000) 000-0000.

I don't have, and never had a previous account with XFinity or Comcast.

The email said:

Confirm your mobile number is correct

We recently sent you a text message but unfortunately it was not delivered.

Please take a moment to check your account to make sure your mobile number is correct. It's important to keep your mobile number up to date to ensure you receive important text messages about your Xfinity service in the future, including billing and appointment reminders, and outage alerts.

In my account it is written:

Verify your mobile number. A code was sent to (514) 000-0000.

We'll use this number to help protect your account setting

Responses

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U

user_8no23c

2 Messages

9 months ago

my husband and I have +1 Cdn mobile numbers. Xfinity is unable to register these numbers or text us. I can’t delete old useless numbers from my account because Xfinity wants to verify. Email sometimes is offered.

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LindaLabi

New Poster

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5 Messages

7 months ago

Has xfinity solved the Cdn cell phone problem yet!! Cannot download xfinity app, cannot received text messages. HUGE PROBLEM. HELP. WHAT SHOULD I DO??

3

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user_z9tqmn

1 Message

7 months ago

Another Canadian frustrated with this system. Brutal that they can't figure this out despite the myriad of other American companies that accept Canadian phone numbers. How did you get them to remove 2-step verification? I would like to use the app but can't.

1

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XfinityJanelle

Official Employee

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1.8K Messages

Hi @user_z9tqmn Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand the frustrations, and it certainly is not what we want for our customers. We do not have the ability to accept numbers other than those from the US. We will be happy to submit your feedback.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 months ago

0

Billing

user_rmjj5e

Canadian phone number not accepted in my account

user_8no23c

LindaLabi

user_z9tqmn

XfinityJanelle

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