2 Messages

Thu, Sep 2, 2021 11:45 PM

Can someone fix my contract that ended earlier than the term?

I made a 12-month internet plan contract back in September 2020, and I have the contract that says it stated in September. But they kept saying it was in Aug. My account page says I'm already in a new contract, which should never started. 

Accepted Solution


Official Employee


386 Messages

2 m ago

Hi, @user_56e192. We can look into this and see what is going on. You can't enter into a new contract without choosing a new pan which normally requires speaking with an agent, but I am sure we can get it taken care of. Can you direct message your name and address?


Make sure you are signed in.

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

New to the Community?

Start Here