Can I get my credit balance of $269.37 refunded to me in a check please? Its been over 2 months and 3 billing cycles, what is the delay?

Hey @user_mywgri, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the credit balance that may be on your account. I would be more than happy to offer my assistance looking into this further for you.

In order for the refund process to begin, all equipment would need to be returned. Is your account no longer active and attempting to receive a refund for the prorated charges/credits? Have you reviewed your email to see if you received any refund processes and steps? Our 'What to expect with a refund from Xfinity' support page may answer some questions you may have regarding any possible credit balance.