evac2995's profile

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Mon, Feb 22, 2021 12:00 PM

Cable and Internet Down for 3 days During Bad Weather

Cable and Internet Down for 3 days During Bad Weather. How do I apply for the credit? Thanks



Official Employee


147 Messages

2 m ago

Hey there, evac2995! You are asking a great question, and we thank you for taking the time to make a post for this request! I see you are a new poster for the Xfinity Forums platform. Welcome to the community and we really appreciate you joining the discussion! Since power outages are outside of our control, we are not currently providing credits for any downtime. However, if your power had been restored and you were still without Comcast services we can take a look into this for you. Can you please send me a private message with your first and last name to get this process started?


To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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