1 Message
Bulk Internet Issue
I recently moved into an apartment complex from a family home and move to their bulk internet service. I was informed that my account with the family house will be closed and a new one for the apartment would be created when i called. Now I am being charged my bulk internet fee by the apartment, as well being billed by xfinity. With xfinity I am being charged a balance transfer fee as well as partial charges and the monthly charge. I had assumed I would only be paying the bulk internet fee per my lease agreement. I want to resolve this billing issue as fast as possible.
XfinityArmand
Official Employee
•
1.9K Messages
3 months ago
Thank you so much for taking the time to reach out to Xfinity Support @user_it8olj! We are so glad to hear from you and want to help in any way that we can with your service and billing concerns. No worries! You have reached out to the best team to help. So that we can get started, please feel free to shoot us a message with your details.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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