Bulk Billing Correction

I have been trying to contact your team about an issue with bulk billing since Dec 26th. I have called about 6 times. I am now part of a bulk billing plan with my complex. That was to go in effect upon my lease renewal which was Jan 1 2026. I was informed that I would no longer be billed by Xfinity. Yet, I have a scheduled bill for services from Dec 30-Jan 29. I am aware that the bill went up because the promotional period ended. My original plan back in 2024 was to cancel the plan once the promotion ended but since my plan was to be absorbed by the complex, and I was informed I would not have to do anything on my part. So I did nothing and didn't cancel. Now I am seeing this bill due later this month when I have already paid this month's rent which already includes an internet fee. One agent informed me that my account was not recognized as part of a bulk plan and he would get that correct and the bill I see would be cleared. He said that may take 5-6 business days. That was last December 27th 2025. Yet when I called again to follow up, the agents I spoke to seemed not to have any idea about what was done in the previous call nor be able to access any information referencing this or the attempted supposed correction.