Visitor
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4 Messages
Bogus Partial Charges; Continued Closure of Tickets without any Explanation or Resolution
So, I changed my package due to the previous package being deprecated. In doing so, Comcast added a bogus partial fee of ~220$ to my bill.
At this point I have spent over 10 hours on Chats and Phone with various representative. They continue to try and sell me, a 30 year customer , new services while NOT addressing the billing issue. To appease me, they have opened internal ECM tickets 3 times, then closed those tickets without any insight into the resolution or lack thereof ; or even any explanation or visibility into the contents of the tickets or the resolution (Lack Of).
My Current Bill has a charge for:
We've applied a partial charge of $219.75 as a result of changes to TV Premium, 1 Gig, Gigabit and other charges made to your account on Jun 03.
This is explained on page 3 as being the difference between adding and removing services.
The Services Added Include the Duplicate Service of 1 Gig and Gigabit. i.e:
Services removed Jun 03 - Jul 07-$230.72 Gigabit, Ultimate TV, TV Box + Remote and other charges
Services added Jun 03 - Jul 07 $450.47 TV Premium, 1 Gig, Gigabit and other charges
Note that these are apparently the Same Thing:
1 Gig, Gigabit
Yet the 219.75 continues to plague my bill, and agents string you along while trying to sell you more services.
I am ready to switch to Ziply and Direct TV, but after 30 YEARS , you would expect this company to care?
Anyone else seeing this nonsense?
Accepted Solution
XfinityJeniece
Official Employee
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4.1K Messages
17 hours ago
We want to thank you for reaching out to our Xfinity Forums site for support with your concern @user_jr7u7q. We are glad we were able to resolve your issue! Never hesitate to create another public post for any of your future account and service needs!
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user_jr7u7q
Visitor
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4 Messages
2 days ago
Would be Wonderful if Comcast cared, but apparently not.
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XfinityJeniece
Official Employee
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4.1K Messages
2 days ago
Hey there, @user_jr7u7q, thanks for reaching out through Xfinity Forums regarding your account. I can see why this situation has been so frustrating, especially after spending so much time trying to get answers. After 30 years as a customer, it's understandable that you'd want clear communication and a thorough review of the billing changes. I would be happy to take a look at your billing details. Can you please send us a Direct Message with your full name and your full address?
How to Send Us a Direct Message:
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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user_jr7u7q
Visitor
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4 Messages
16 hours ago
For anyone else reading this post. My billing issue was resolved here. It was nearly impossible to get help from various agents, but using this forum was very helpful.
Thanks Comcast
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