Visitor
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3 Messages
Bogus Partial Charges; Continued Closure of Tickets without any Explanation or Resolution
So, I changed my package due to the previous package being deprecated. In doing so, Comcast added a bogus partial fee of ~220$ to my bill.
At this point I have spent over 10 hours on Chats and Phone with various representative. They continue to try and sell me, a 30 year customer , new services while NOT addressing the billing issue. To appease me, they have opened internal ECM tickets 3 times, then closed those tickets without any insight into the resolution or lack thereof ; or even any explanation or visibility into the contents of the tickets or the resolution (Lack Of).
My Current Bill has a charge for:
We've applied a partial charge of $219.75 as a result of changes to TV Premium, 1 Gig, Gigabit and other charges made to your account on Jun 03.
This is explained on page 3 as being the difference between adding and removing services.
The Services Added Include the Duplicate Service of 1 Gig and Gigabit. i.e:
Services removed Jun 03 - Jul 07-$230.72 Gigabit, Ultimate TV, TV Box + Remote and other charges
Services added Jun 03 - Jul 07 $450.47 TV Premium, 1 Gig, Gigabit and other charges
Note that these are apparently the Same Thing:
1 Gig, Gigabit
Yet the 219.75 continues to plague my bill, and agents string you along while trying to sell you more services.
I am ready to switch to Ziply and Direct TV, but after 30 YEARS , you would expect this company to care?
Anyone else seeing this nonsense?
user_jr7u7q
Visitor
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3 Messages
15 hours ago
Would be Wonderful if Comcast cared, but apparently not.
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XfinityJeniece
Official Employee
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4.1K Messages
14 hours ago
Hey there, @user_jr7u7q, thanks for reaching out through Xfinity Forums regarding your account. I can see why this situation has been so frustrating, especially after spending so much time trying to get answers. After 30 years as a customer, it's understandable that you'd want clear communication and a thorough review of the billing changes. I would be happy to take a look at your billing details. Can you please send us a Direct Message with your full name and your full address?
How to Send Us a Direct Message:
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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