Visitor
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1 Message
Bills
I am still getting two paper bills each month. One is in large type and has 68 pages. How do I make this stop?
Visitor
•
1 Message
I am still getting two paper bills each month. One is in large type and has 68 pages. How do I make this stop?
CCDevin
Problem Solver
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735 Messages
4 years ago
@user_03b228
Hi! How are you today? Thanks for reaching out to us so that we can help you correct the additional large print bill you have been getting. This is a great option if you need it but if not, we can help you remove that on our end. It’s a setting within the account and I can help you turn that off. However, it may take 1-2 billing cycles to update and stop sending them to you. I will need some personal information to get started. Can you send me a direct message, please?
Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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BruceW
Gold Problem Solver
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26.5K Messages
4 years ago
@user_c83f4f: If you don't see the Direct Messaging icon you'll need to begin a new topic, as posting a comment on a thread others have started may not be sufficient to enable Direct Messaging.
(edited)
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