1 Message

Mon, Aug 30, 2021 8:11 PM


I am still getting two paper bills each month. One is in large type and has 68 pages. How do I make this stop?

Official Employee


279 Messages

2 m ago


Hi! How are you today? Thanks for reaching out to us so that we can help you correct the additional large print bill you have been getting. This is a great option if you need it but if not, we can help you remove that on our end. It’s a setting within the account and I can help you turn that off. However, it may take 1-2 billing cycles to update and stop sending them to you. I will need some personal information to get started. Can you send me a direct message, please?

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message


Official Employee


396 Messages

@user_c83f4f We as agents have to change a setting in the system to cancel any special bill requests, including large print or braille. I invite you to send us a direct message with the account information so we can best assist with this matter.


To send a direct message:


Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily.


  • Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/3l2p4G9
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.


We ask that you please include your name, the account holder name (if different), and the service address so we can quickly locate the account.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Gold Problem Solver


23K Messages

2 m ago

@user_c83f4f: If you don't see the Direct Messaging icon you'll need to begin a new topic, as posting a comment on a thread others have started may not be sufficient to enable Direct Messaging.


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