B

Visitor

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5 Messages

Thu, Apr 22, 2021 8:41 PM

Bills from 2018?

How can I get all of my bills for telephone service that include my call log for the year 2018 (i.e. 3 years ago)?  Online only seems to go back two years.

Responses

ComcastJeniece

Official Employee

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171 Messages

18 d ago

Hey there, thanks for reaching out through our Xfinity Forums platform! I see you are new to the Xfinity Forums community and we really appreciate you joining the conversation! Are you looking for the call records for your Xfinity Voice home phone or are you interested in getting records for your Xfinity Mobile phone service?

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Visitor

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5 Messages

I have the Voice home phone for this issue.

Visitor

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5 Messages

Ideally, I could just get bills for 2018

Official Employee

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171 Messages

Thank you so much for that information! In regards to your Xfinity Voice services, we would only keep PDF files of your past billing statements for 24-months. We would not have any additional records for any billing statements prior to those 24-months. I definitely apologize for the inconvenience.

 

Here is a link on how to view your billing statements online through your Xfinity My Account, https://comca.st/3ncmBtq. Please let me know if you have any additional questions! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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5 Messages

How would I get the records from 2018 - do I need a court order for my own records?

Official Employee

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100 Messages

I would be happy to take a closer look @Bob_Winthrop. Can you send us a private message with your full name and service address? To send a private message click on the chat icon in the right upper corner. When prompted select our shared handle "Xfinity Support" to send the message. We look forward to hearing from you.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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